DBS Equipment Options:

Voice Mail System Options.
PanaVOICE is the recommended Voice Mail System for use with the DBS 576 HD. PanaVOICE is fully digital (connects to the DBS 576 HD digital ports), and comes in an integrated and non-integrated version. The integrated version provides improved messaging via the API port.

DBS Telephone Options.
Panasonic offers a wide variety of options for telephones so tha you can select the one that is right for you. All phones are digital, and except for the DLST, have a microphone and speaker for Hands-Free Answerback and Off-Hook Monitoring (the ability to conduct calls on-speaker without lifting the handset). All display phones are "speakerphones", meaning they have additional built-in circuitry for background-noise cancellation during outside calls. The Small-Display phones have a 2-line LCD; the Large-Display phone has a 7-line LCD.

DBS 576 HD Features:

Smaller, more compact cabinet.
The DBS HD cabinet is a scaled down version of the cabinet used with the DBS 576 system. This is possbile because the DBS 576 HD uses a unique High-Density backplane. The result is a smaller system with the power of the DBS 576. It's expandable from 8 to 116 ports.

Configures Automatically.
The DBS HD system automatically inspects cards installed and assigns extension numbers, trunk numbers, etc.

Full Flexible Slot Availability
Supports high-density cards in all flexible slots without losing the ability to use other slots.

Univeral ports.
The DBS 576 HD offers flexible slot configuration. You can mount Trunk or Extension Cards in any of the 5 Free Slots in the cabinet. With this built-in flexibility, you can design the system the way you want it: efficiently, cost-effectively, whichever way makes the most sense. (In other words, YOU control the system - the systme doesn't control you.)

Seamless compatibility with DBS 576.
Most cards used in the HD can also be installed in the DBS 576. This is a valuable feature should you ever need the additional ports and extensions offered in the DBS 576. Simply remove the cards from the HD cabinet and insert them in the DBS 576.

Flash memory upgrades.
No more chip change-outs. No more complicated hookups. No more waiting forever to download/upload from the phone system. The DBS 576 HD phone system can be upgraded in minutes with a small diskette known as a compact flash card. Simply plug it onto the processor card, and perform a few simple programming steps. That's all there is to it: the system now contains the latest software release.

Voice Recognition Phones
With these special phones and DBS 576 HD technology, users can literally tell their phones what to do. Instead of dialing your home phone number, for example, press the Voice Recognition key and say "Home." The phone will automatically call your house. Or press the same key and say "Jeff." The phone will call Jeff for you. The future is right here.

Dynamic Bandwidth Allocation for ISSN digital switching.
The DBS 576 HD provides the ability to allocate bandwidth on demand to several different sources, via hardware installations of special ISDN adapters. This powerful technology can be used to perform different applications from a single phone outlet. It means you can do video-conferencing, data transmission, multiple phones, voice, etc. - all from the same station position.

Computer Telephony interface capability.
Panasonic has developed proprietary software for several Computer Telephony applications, in which the desktop phone and the PC computer merge together into a single entity. The merger works like this:

• Install a special board inside the computer.
• Install Panasonic's software in Windows.
• Plug the phone's handset into the board.
• Plug the board into the phone jack.

You can now click-and-drag call transfers, monitor the status of other extensions, generate your own call traffic reports, and many other tasks you couldn't do before on your desktop computer.

Panasonic offers PC Console applications for the Attendant position that supports up to 60 extensions and up to 96 ports total. One is low-end product (supports up to 96 extensions) and the other is high-end (up to 384 extensions). The PC Console controls the system's calls from the computer, and the attendant can watch everything on the PC monitor.

Panasonic also offers proprietary software for a PC Phone, with replaces the desktop extension phone. End-users can control their own phone calls using the computer.

Networking services.
The DBS 576 HD offers several ways to set up networking - typing multiple DBS 576 HD systems together through the public switching network. E&M Tie Lines let you connect directly to another DBS 576 HD system using a leased voice line. T-1 Networking lets you tie multiple systems together through the network, so that (for example) when one location closes for the day, its calls can be picked up by another location across the country. A user can also turn a long-distance call into a local one by accessing another location and then dialing the number as a local call.

The system can also be set up in a Tandem (T-1 Network) environment, adding further benefits to the users at each location. For example, each switch can analyze the number dialed, and automatically route the call the other locations, extensions, or go through another location's switch to place a call.

Automatic Call Distribution
With the DBS 576 HD's Built-in ACD option, calls can be automatically distributed to the least-busy extension first, or on a next-available-extension basis. If the extension doesn't answer the call, you can program the system to continue searching, transfer to a particular extension, transfer to Voice Mail, or disconnect the call. You can control what the caller hears while he/she is waiting. Supervisors can instantly access the current status of all agents right from their desk using a Large-Display telephone - no need for costly computer programs to provide "real-time reporting". MIS reports can also be generated.